Valley Mountain Regional Center
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Appeals

Our Commitment to Teamwork

At Valley Mountain Regional Center one of our codes of ethics is teamwork. We are committed to working as a team with our colleagues and community and the cornerstone of teamwork is mutual respect. While our roles are often separate, we will focus on common goals, sharing equally in the benefits and daily challenges of making difficult decisions.

When We Disagree

Sometimes despite our best efforts, there may be a time when we just can’t agree with each other. This can happen in any relationship. We don’t take it personal and we hope you don’t either. Luckily the Lanterman Act was prepared for this event as well and has designed an appeal process aimed at protecting the rights of people with disabilities and their families.

If this happens, clients or families may ask us to review our decision, to make sure all information was considered. We will make every effort to resolve disagreements informally, through discussion with your Service Coordinator, or their supervisor. A VMRC Service Coordinator can also provide our clients/families with information on how to contact the Office of Client Rights Advocacy, if there are complaints about how services are provided.

If the matter continues to be unresolved, our Assistant Directors with several years of experience will work with you to try to resolve the dispute in an informal mediation. If we are unable to resolve concerns informally, clients may ask the regional center to review our decision through the appeal process. An appeal is a formal request for someone to change a decision about an individual’s eligibility for services, or about the services he or she receives.

You have the right to appeal our decisions and we will support you in exercising that right. If this issue is still not settled our Compliance Manager may meet with you in a more formal setting which could either include more mediation or state level fair hearing between you and our Compliance Manager with a California Administrative Law Judge who will make a ruling to end the dispute process.

You have the right to appeal our decisions and we will support you in exercising that right. If this issue is still not settled our Compliance Manager may meet with you in a more formal setting which could either include more mediation or state level fair hearing between you and our Compliance Manager with a California Administrative Law Judge who will make a ruling to end the dispute process.

Great Resources for You About Your Appeals Rights

The Department of Developmental Services believes the California developmental services community is best served by the open exchange of information and opinions. DDS is also committed to providing mechanisms for the resolution of problems and complaints when they arise. A number of formal processes have been established for handling appeals and complaints.  Click for the DDS Appeals Page

Types of Appeals

There are different dispute resolution and complaint processes depending on the service or if you are a consumer, family member, or service provider.  Below are some helpful links to these processes:

Consumer and Family Complaint
Consumer Denial of Personal Rights
Fair Hearing
Early Start Complaint
Early Start Mediation Conference
Early Start Due Process
Provider Vendorization Appeal
Residential Provider Facility Appeal
Provider Rate Appeal

Appeal Outcomes

Below is an ongoing tally of the types of appeals and the outcomes at Valley Mountain Regional Center. To view the required report that the Department of Developmental Services publishes to the community, click here. Also this information is shared more regularly with our Board of Directors Consumer Services Committee and their information can be found here.

Date RC Received Fair Hearing Fair Hearing Issue Date of Resolution or Withdrawal Outcome
6/8/2020 Behavioral Services 6/22/2020 RC provided service at Informal Meeting
6/4/2020 Behavioral Services 6/19/2020 RC provided service at Informal Meeting
5/20/2020 Eligibility 5/27/2020 Claimant withdrew without prejudice at Informal Meeting
4/30/2020 Behavioral Services 5/29/2020 RC provided service at Informal Meeting
4/29/2020 Therapy   Pending a State Level Hearing Decision
4/27/2020 Eligibility   Pending an Informal Meeting
4/20/2020 Transportation   Pending a State Level Hearing Decision
3/20/2020 HCBS Waiver 5/19/2020 RC partially funded requested service at Informal Meeting
3/16/2020 Eligibility 4/13/2020 RC denied eligibility at Informal Meeting; Parent withdrew without prejudice
2/27/2020 Assessment 3/5/2020 RC partially funded requested service at Informal Meeting
2/27/2020 Eligibility   Pending a State Level Hearing
2/20/2020 Transportation 3/6/2020 RC partially funded requested service at Informal Meeting
2/4/2020 Stair Lift Track 2/12/2020 RC partially funded requested service at Informal Meeting
2/3/2020 Eiigibility 5/26/2020 Eligibility denied at Informal Meeting; Parent withdrew without prejudice after Informal Meeting
1/29/2020 Eligibility 2/10/2020 Claimant withdrew
1/21/2020 Eligibility 2/18/2020 Eligibility denied at Informal Meeting
1/13/2020 Eligibility 2/20/2020 Claimant withdrew without prejudice 
12/20/2019 Attorney Fees 6/2/2020 Services denied at Informal Meeting.  Claimant withdrew without prejudice
12/16/2019 Social Recreation 2/7/2020 Service granted in State Level Hearing
12/16/2019 Social Recreation 2/13/2020 Claimant withdrew
12/16/2019 Social Recreation 1/23/2020 Claimant withdrew
12/5/2019 Conference Fees 1/23/2020 Service denied at State Level Hearing
11/26/2019 Eligibility 3/24/2020 Eligibility denied at Informal Meeting
11/21/2019 Social Recreation 2/5/2020 Service granted in State Level Hearing
11/18/2019 Conference Fees 3/17/2020 Claimant withdrew
10/30/2019 Home Modifications 12/12/2019 RC provided service in Informal Meeting
10/21/2019 Eligibility 12/3/2019 RC found eligible in Informal Meeting
10/15/2019 HCBS Waiver 11/6/2019 Dismissed
9/3/2019 Transportation 10/15/2019 RC provided service in Informal Meeting
8/30/2019 Eligibility 11/20/2019 RC found eligible in Informal Meeting
8/28/2019 Attorney Fees 10/25/2019 Denied at State Level Hearing
8/28/2019 Transportation 9/26/2019 RC provided service in Informal Meeting
8/20/2019 Transportation 9/3/2019 RC provided service in Mediation
8/16/2019 Eligibility 2/27/2020 RC made eligible in Informal Meeting
8/5/2019 Respite 9/13/2019 RC provided service in Mediation
7/29/2019 Transportation 10/25/2019 RC provided service in Informal Meeting
7/25/2019 Social Recreation 9/13/2019 RC provided service in Mediation
7/23/2019 Attorney Assistance 9/13/2019 RC provided referral in Mediation
7/18/2019 Eligibility   Parent withdrew without prejudice 
7/7/2019 Day Program 9/5/2019 RC provided service in Mediation
6/28/2019 Transportation 7/19/2019 RC provided service in Mediation
6/28/2019 Eligibility 10/21/2019 Consumer passed away prior to Informal Meeting
6/26/2019 Therapy 7/18/2019 RC provided service in Informal Meeting
6/25/2019 Other 8/9/2019 RC provided service in Mediation
6/18/2019 Behavioral Services 8/5/2019 RC provided service in Informal Meeting
6/10/2019 Transportation 7/12/2019 RC provided service in Mediation
6/7/2019 Transportation 7/23/2019 RC provided service in Informal Meeting
6/3/2019 Eligibility 12/20/2019  RC made eligible in Informal Meeting
6/2/2019 Transportation 7/11/2019 RC provided service in Mediation
5/24/2019 Eligibility 1/23/2020 Parent withdrew without prejudice in Informal Meeting
5/21/2019 Eligibility 9/3/2019 Parent withdrew without prejudice in Informal Meeting
5/20/2019 Transportation 8/1/2019 RC provided service in Mediation
5/19/2019 Eligibility 7/31/2019 RC made eligible in Informal Meeting
5/14/2019 Eligibility 8/5/2019 Parent withdrew without prejudice in Informal Meeting
5/1/2019 Eligibility 8/27/2019 Dismissed at State Level Hearing
4/23/2019 Eligibility 7/15/2019 Dismissed at State Level Hearing
4/9/2019 Transportation 7/11/2019 RC provided service in Mediation
3/16/2019 Eligibility 3/23/2020 error – data inpur incorrectly
3/14/2019 Stair Lift 11/19/2019 Service request denied in Informal Meeting