Valley Mountain Regional Center
AFTER HOURS RESPONSE TEAM
Can be reached at
AFTER HOURS is available
Monday-Friday 5:00pm until 8:00am the following day
Saturday, Sunday’s and all Holidays- 24 hours
Calls will be returned within 60 minutes of receiving the message
When Contacting AFTER HOURS you can leave a
VOICEMAIL or TEXT MESSAGE
Include: your name, consumer’s name, Service Coordinator’s name, reason you’re calling, a number where you can be reached and whether you require a call back.
Examples (but NOT limited to)- emergency room visits, hospitalizations, serious injury or accident, law enforcement involvement, abuse of any kind whether suspected or witnessed, APS/CPS involvement, medication errors, missing persons, behavioral outbursts that require more assistance than usual, crisis situations, natural disasters and consumer death. If you’re unsure if an incident is reportable to after hours err on the side of caution and give AFTER HOURS a call.
**Be aware that you can still use VMRC office numbers and follow the prompts to reach AFTER HOURS, however in recent months we have had technical difficulties with these numbers where messages left were not received or prompts were not available to reach the AFTER HOURS voicemail system. **
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