Consumers/families, providers, staff, and community stakeholders are valued, heard, and engaged in conversations that:
• Value people’s ideas and concerns,
• Are knowledgeable and informative, and
• Are accessible, person-centered, and plain language exchanges.
These exchanges ensure:
• A common understanding of policies,
• Timely, clear information about events, webinars, and other opportunities that enhance their lives, and that
• Help people connect to each other and the regional center.
Outcome Measures | Baseline | 2022 | 2023 | 2024 |
Staff reaching out with information about community events, regional center news or other resources (Consumer Satisfaction Survey) | 3.44 | |||
The regional center in communicating with you (Consumer Satisfaction Survey | 3.5 | |||
Opt-In – Number of social media followers (FB, Twitter, Linked-In, TikTok, Instagram YouTube.) | 5,724 | |||
Access – Number of residential settings that provide Wi-Fi access for adult consumers to receive email | 0 | |||
Push Contacts – Number of direct contact/constant contact/Everbridge push contacts (Wellness) | 26,119 | |||
Outreach – Number of calls, Zoom Meetings/Trainings/Townhall Meetings, Listening Sessions, etc., and In-Person touchpoints. | 0 | |||
Management effectively communicates information, process changes and procedures (Employee Satisfaction Survey | 56% | |||
Policies & procedures in my work unit are clearly stated and allow me to do my job effectively (Employee Satisfaction Survey) | 65% | |||
There is a way for me to provide recommendations for process improvements. (Employee Satisfaction Survey) | 48% | |||
Communication across organizational boundaries enables us to perform our jobs effectively (Employee Satisfaction Survey) | 40% | |||
I have sufficient information to do my job. (Employee Satisfaction Survey | 75% | |||
Management has clearly communicated to me the behavior that is expected of me. (Employee Satisfaction Survey) | 82% | |||
VMRC staff communicates with your agency regarding legislative and regulation changes. (Provider Satisfaction Survey) | 3.35 | |||
How well VMRC staff communicates with your agency regarding issues related to your agency’s contract or services. (Provider Satisfaction Survey) | 3.36 | |||
VMRC staff’s level of respect for your input as a service provider? (Provider Satisfaction Survey) | 3.68 | |||
Number of community events VMRC staff attend | 190 | |||
Attendance (#) at business and organization engagements, events, meetings | 80 | |||
Number of Presentations given to Community organizations (Speaker’s Bureau) | 3 |
Social Media Outlet Usage | Baseline | |||
Facebook, followers | 2898 | |||
Linked-In, followers | 362 | |||
Instagram, followers | 1560 | |||
Twitter, followers | 371 | |||
YouTube, followers | 44 | |||
Constant Contact, followers | 10,774 | |||
Everbridge (Wellness Check-in) | 15,345 | |||
VMRC Website, Sessions (monthly average) | 7,213 |
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