Outreach, Connection, & Engagement

The Goal

Consumers/families, providers, staff, and community stakeholders are valued, heard, and engaged in conversations that:
• Value people’s ideas and concerns,
• Are knowledgeable and informative, and
• Are accessible, person-centered, and plain language exchanges.
These exchanges ensure:
• A common understanding of policies,
• Timely, clear information about events, webinars, and other opportunities that enhance their lives, and that
• Help people connect to each other and the regional center.

Specific Strategies

1. VMRC will work to improve the effectiveness, consistency, clarity of reach of communications to and from consumers and families. VMRC will continue to evolve technologically and utilized multiple platforms, while ensuring communications use plain language, are consistent and timely. VMRC will be sensitive to the differences in communication styles by language and culture and seek to utilize all mediums of communication so as to be inclusive.
2. VMRC will work to improve the effectiveness, consistency, clarity of reach of communications to and from staff. VMRC will continue to evolve technologically and utilized multiple platforms, while ensuring communications is concise, consistent and timely and that staff have access to the information they need.
3. VMRC will work to improve the effectiveness, consistency, clarity of reach of communications to and from service providers. VMRC will continue to evolve technologically and utilized multiple platforms, while ensuring communications use plain language, are consistent and timely. VMRC will be sensitive to the differences in
   communication styles by language and culture and seek to utilize all mediums of communication so as to be inclusive.
4. VMRC will work to build community awareness and engagement.

Outcome Measures