The Goal

Consumers/families, providers, staff, and community stakeholders are valued, heard, and engaged in conversations that:
• Value people’s ideas and concerns,
• Are knowledgeable and informative, and
• Are accessible, person-centered, and plain language exchanges.
These exchanges ensure:
• A common understanding of policies,
• Timely, clear information about events, webinars, and other opportunities that enhance their lives, and that
• Help people connect to each other and the regional center.

Specific Strategies

1. VMRC will work to improve the effectiveness, consistency, clarity of reach of communications to and from consumers and families. VMRC will continue to evolve technologically and utilized multiple platforms, while ensuring communications use plain language, are consistent and timely. VMRC will be sensitive to the differences in communication styles by language and culture and seek to utilize all mediums of communication so as to be inclusive.
2. VMRC will work to improve the effectiveness, consistency, clarity of reach of communications to and from staff. VMRC will continue to evolve technologically and utilized multiple platforms, while ensuring communications is concise, consistent and timely and that staff have access to the information they need.
3. VMRC will work to improve the effectiveness, consistency, clarity of reach of communications to and from service providers. VMRC will continue to evolve technologically and utilized multiple platforms, while ensuring communications use plain language, are consistent and timely. VMRC will be sensitive to the differences in
   communication styles by language and culture and seek to utilize all mediums of communication so as to be inclusive.
4. VMRC will work to build community awareness and engagement.

Outcome Measures

Outcome Measures	Baseline	2022	2023	2024
Staff reaching out with information about community events, regional center news or other resources (Consumer Satisfaction Survey)	3.44
The regional center in communicating with you (Consumer Satisfaction Survey	3.5
Opt-In – Number of social media followers (FB, Twitter, Linked-In, TikTok, Instagram YouTube.)	5,724
Access – Number of residential settings that provide Wi-Fi access for adult consumers to receive email	0
Push Contacts – Number of direct contact/constant contact/Everbridge push contacts (Wellness)	26,119
Outreach – Number of calls, Zoom Meetings/Trainings/Townhall Meetings, Listening Sessions, etc., and In-Person touchpoints.	0
Management effectively communicates information, process changes and procedures (Employee Satisfaction Survey	56%
Policies & procedures in my work unit are clearly stated and allow me to do my job effectively (Employee Satisfaction Survey)	65%
There is a way for me to provide recommendations for process improvements. (Employee Satisfaction Survey)	48%
Communication across organizational boundaries enables us to perform our jobs effectively (Employee Satisfaction Survey)	40%
I have sufficient information to do my job. (Employee Satisfaction Survey	75%
Management has clearly communicated to me the behavior that is expected of me. (Employee Satisfaction Survey)	82%
VMRC staff communicates with your agency regarding legislative and regulation changes. (Provider Satisfaction Survey)	3.35
How well VMRC staff communicates with your agency regarding issues related to your agency’s contract or services. (Provider Satisfaction Survey)	3.36
VMRC staff’s level of respect for your input as a service provider? (Provider Satisfaction Survey)	3.68
Number of community events VMRC staff attend	190
Attendance (#) at business and organization engagements, events, meetings	80
Number of Presentations given to Community organizations (Speaker’s Bureau)	3

Social Media Outlet Usage	Baseline
Facebook, followers	2898
Linked-In, followers	362
Instagram, followers	1560
Twitter, followers	371
YouTube, followers	44
Constant Contact, followers	10,774
Everbridge (Wellness Check-in)	15,345
VMRC Website, Sessions (monthly average)	7,213